Serving It Right: What You Need to Know About B.C.'s Responsible Beverage Service Program
Bc Serving It Right Cheat Sheet
If you work in the liquor industry in British Columbia, you probably know that you need to complete a responsible beverage service training program called Serving It Right. This program will teach you how to serve or sell liquor safely and legally, and how to prevent alcohol-related problems such as intoxication, impaired driving, violence, and underage drinking.
Bc Serving It Right Cheat Sheet
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But how do you get started with Serving It Right? And how do you prepare for the exam that you need to pass to get your certificate? In this article, we will answer these questions and provide you with a cheat sheet that summarizes the key points of the course. By reading this article, you will learn:
What is Serving It Right and why is it important?
Who needs to take the course and exam?
How to get started with Serving It Right?
What you will learn in the course?
How to prepare for the exam?
How to take the exam?
What is Serving It Right and why is it important?
Serving It Right is B.C.s mandatory responsible beverage service training program. The program educates liquor licensees, managers, and servers about their legal responsibilities when serving or selling liquor. The program also provides effective techniques to prevent problems related to alcohol service, such as:
Signs of intoxication
Legal liability
Reducing alcohol over-consumption
Reducing impaired driving
Reducing the risk of violence
Preventing the sale of alcohol to a minor
Duty of care on and off premises
The necessity to create and enforce responsible beverage service policies
Serving It Right is important because it helps protect you, your customers or guests, your co-workers, your employer, and the public from alcohol-related harms. By completing Serving It Right, you will demonstrate that you are a responsible and professional server who cares about your customers or guests and their safety.
Who needs to take the course and exam?
Generally, all licensees, managers, and servers need a Serving It Right certificate. A server is anyone who serves liquor directly to customers or guests, such as bartenders, waiters, banquet staff, etc. A licensee is anyone who holds a liquor licence or endorsement from the Liquor and Cannabis Regulation Branch (LCRB), such as restaurants, pubs, bars, clubs, hotels, etc. A manager is anyone who supervises servers or oversees liquor service operations.
The only exceptions are if you have a valid out-of-province certification that is equivalent to Serving It Right, or if you work in a grocery store that sells wine on shelves. In these cases, you do not need a Serving It Right certificate.
A Serving It Right certificate expires five years from the issue date. You need to renew your certificate before it expires by taking the course and exam again.
How to get started with Serving It Right?
The easiest way to get started with Serving It Right is to take the online course at www.responsibleservicebc.gov.bc.ca/serving-it-right-course. The online course is an interactive, self-study program that will guide you through all the topics covered in Serving It Right. You can complete the course at your own pace and convenience.
The online course costs $35 plus GST. Your purchase includes three attempts for the final exam. If you don't pass after three attempts, you can retake the exam for $35.
If you prefer not to take the online course, you can also download a PDF print version of the course manual at www.responsibleservicebc.gov.bc.ca/pdf/SIR-Manual.pdf. The PDF manual contains all the information that you need to study for Serving It Right. However, you still need to register and pay for the online exam at www.responsibleservicebc.gov.bc.ca/serving-it-right-exam.
What you will learn in the course?
The course consists of three modules that cover different aspects of responsible beverage service. Each module has several sections that explain various concepts and scenarios related to serving or selling liquor. At the end of each module, there is a practice quiz that tests your knowledge of what you have learned.
The three modules are:
Module 1: Legal Responsibilities: This module covers your duty of care as a server or seller of liquor; your legal obligations under provincial laws such as Liquor Control and Licensing Act (LCLA) and Liquor Control and Licensing Regulation (LCLR); your liability risks if someone gets injured or causes harm because of alcohol; how liquor licences work; what types of liquor licences exist; what conditions apply to each licence type; what endorsements are available; what inspections are conducted by LCRB; what penalties can be imposed for violating liquor laws; how to appeal a penalty; how municipal bylaws affect liquor service; how federal laws such as Criminal Code affect liquor service; how human rights laws affect liquor service.
Module 2: Alcohol Effects: This module covers how alcohol affects different people differently; how alcohol is absorbed, distributed, metabolized, and eliminated by the body; what factors influence alcohol absorption rate; what blood alcohol concentration (BAC) means; how BAC affects behaviour; what standard drink sizes are; how many standard drinks are in different types of alcoholic beverages; how low-risk drinking guidelines can help reduce alcohol-related harms; what signs indicate that someone may be intoxicated; how intoxication can impair judgement, coordination, reaction time, vision, hearing, balance, speech, memory, mood, etc.; how intoxication can increase aggression, violence, sexual assault, suicide, etc.; how intoxication can interact with other drugs, medications, health conditions, etc.; how intoxication can lead to alcohol poisoning, coma, death, etc.; how tolerance, dependence, withdrawal, addiction, etc. affect alcohol consumption.
Module 3: Responsible Service Strategies: This module covers how to prevent over-service of alcohol; how to monitor customers' or guests' consumption levels; how to use effective communication skills when serving or selling liquor; how to refuse service or say "no" when customers or guests have had too much to drink; how to deal with difficult customers or guests who are intoxicated, aggressive, disruptive, etc.; how to check ID properly when serving or selling liquor; what types of ID are acceptable in B.C.; what signs indicate that an Alcohol is a depressant that slows down the central nervous system and interferes with the brain's communication pathways.
Alcohol affects different people differently depending on their age, gender, weight, metabolism, health status, drinking pattern, etc.
Alcohol affects various parts of the brain such as the cerebral cortex, cerebellum, limbic system, hypothalamus, pituitary gland, medulla, etc.
Alcohol can impair judgement, coordination, reaction time, vision, hearing, balance, speech, memory, mood, etc.
Alcohol can increase aggression, violence, sexual assault, suicide, etc.
Alcohol can interact with other drugs, medications, health conditions, etc. and cause adverse effects.
Alcohol can lead to alcohol poisoning, coma, death, etc. if consumed in large amounts or rapidly.
Alcohol can cause tolerance, dependence, withdrawal, addiction, etc. if consumed regularly or excessively.
Responsible Service StrategiesResponsible service strategies are techniques to prevent or reduce alcohol-related problems such as over-service, intoxication, impaired driving, violence, and underage drinking.
Responsible service strategies include monitoring customers' or guests' consumption levels; using effective communication skills; refusing service or saying "no" when necessary; checking ID properly; reducing impaired driving; reducing violence; creating and enforcing responsible service policies; training and supervising staff; documenting and reporting incidents.
Cheat Sheet for Serving It Right Exam
TopicKey Points
Liquor Laws in B.C.The legal drinking age in B.C. is 19 years old.
The legal limit for blood alcohol concentration (BAC) for drivers in B.C. is 0.05% for most drivers and 0.00% for new and young drivers.
Liquor servers can be fined up to $10,000 or imprisoned up to six months for serving or selling liquor to a minor or an intoxicated person.
Liquor servers can also face civil lawsuits, criminal charges, administrative penalties, or disciplinary actions if they are found legally liable for any harm caused by their service or sale of liquor.
Duty of CareDuty of care means that liquor servers must act reasonably and responsibly when serving or selling liquor to protect themselves and others from alcohol-related harms.
Duty of care applies both on premises and off premises where customers or guests may go after leaving.
Duty of care means that liquor servers must not serve or sell liquor to anyone who is intoxicated, underage, or disorderly.
Duty of care also means that liquor servers must take reasonable steps to prevent customers or guests from harming themselves or others because of alcohol consumption, such as providing food, water, non-alcoholic beverages, alternative transportation options, etc.
Legal LiabilityLegal liability means that liquor servers can be held legally responsible for damages or injuries caused by their actions or inactions when serving or selling liquor.
Liquor servers can reduce their legal liability by following all liquor laws and responsible service practices when serving or selling liquor.
Alcohol EffectsAlcohol is a depressant that slows down the central nervous system and interferes with the brain's communication pathways.
Alcohol affects different people differently depending on their age, gender, weight, metabolism, health status, drinking pattern, etc.
Alcohol affects various parts of the brain such as the cerebral cortex (thinking and reasoning), cerebellum (coordination and balance), limbic system (emotions and memory), hypothalamus (hormones and body temperature), pituitary gland (growth and sexual function), medulla (breathing and heart rate), etc.
Alcohol can impair judgement, coordination, reaction time, vision, hearing, balance, speech, memory, mood, etc.
Alcohol can increase aggression, violence, sexual assault, suicide, etc.
Alcohol can interact with other drugs, medications, health conditions, etc. and cause adverse effects.
Alcohol can lead to alcohol poisoning, coma, death, etc. if consumed in large amounts or rapidly.
Alcohol can cause tolerance, dependence, withdrawal, addiction, etc. if consumed regularly or excessively.
Responsible Service StrategiesResponsible service strategies are techniques to prevent or reduce alcohol-related problems such as over-service, intoxication, impaired driving, violence, and underage drinking.
Responsible service strategies include monitoring customers' or guests' consumption levels; using effective communication skills; refusing service or saying "no" when necessary; checking ID properly; reducing impaired driving; reducing violence; creating and enforcing responsible service policies; training and supervising staff; documenting and reporting incidents.
How to refuse service or say "no" when serving liquor?
Refusing service or saying "no" to a customer or guest who has had too much to drink or who is underage can be challenging, but it is a necessary skill for liquor servers. Here are some tips on how to do it politely and effectively:
Do be polite and avoid value judgements. Use tact and respect when informing the customer or guest that you will not serve them any more alcohol. Avoid making personal comments or accusations that may offend or provoke them.
Do point to posters/signs behind the liquor service point to reinforce your decision. For example, you can point to a sign that says "We reserve the right to refuse service" or "It's the law: No minors, no intoxication". This can help you show that you are following the rules and not singling them out.
Do explain the reason for refusal of service. For example, you can say "I'm sorry, but I can't serve you any more alcohol because you are showing signs of being intoxicated" or "I'm sorry, but I can't serve you any alcohol because you don't have a valid ID". This can help you show that you are concerned about their safety and well-being.
Do offer (if appropriate) non-alcoholic beverages instead, or to phone a taxi or a friend to drive them home. For example, you can say "Can I get you some water or soda instead?" or "Can I call you a cab or a friend to take you home?". This can help you show that you are still friendly and helpful, and that you care about their health and safety.
Don't argue, bargain, or negotiate with the customer or guest. For example, don't say "OK, just one more drink" or "How about half a glass?". This can send mixed messages and encourage them to keep drinking. Stick to your decision and be firm but polite.
Don't take it personally or get angry if the customer or guest reacts negatively. For example, don't say "Don't be rude" or "Don't make a scene". This can escalate the situation and make it worse. Stay calm and professional, and try to defuse the tension with humor or empathy.
Don't leave the customer or guest alone or ignore them. For example, don't say "Go away" or "I'm busy". This can make them feel rejected or abandoned, and may lead to further problems. Keep an eye on them and check on them periodically until they leave or sober up.
Don't hesitate to ask for help from your manager, co-workers, security staff, or police if the situation gets out of hand. For example, if the customer or guest becomes aggressive, violent, threatening, disruptive, etc., call for backup and remove them from the premises as soon as possible. Document and report any incidents that occur.
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